Terms & Conditions
Last updated: 14 October 2026
1. Introduction
These Terms & Conditions govern the use of the AlpsTransfers website and the booking of private transfer services through https://www.alpstransfers.com.
AlpsTransfers provides private passenger transfers to destinations in the French and Italian Alps, including transfers to and from Geneva Airport, subject to applicable transport regulations.
By submitting a booking request, you acknowledge that you have read these Terms & Conditions. A booking becomes confirmed only when AlpsTransfers has accepted it and sent a booking confirmation.
2. Company Information
The website and transfer services are operated under the AlpsTransfers brand by:
Legal company name: [INSERT OFFICIAL COMPANY NAME]
Legal form: SIA, Latvia
Registered address: [INSERT REGISTERED ADDRESS]
Company registration number: [INSERT REGISTRATION NUMBER]
VAT identification number: [INSERT APPLICABLE VAT NUMBER]
Email: booking@alpstransfers.com
Telephone: [INSERT TELEPHONE NUMBER]
3. Booking Process
Customers can use the online calculator to enter their journey details and receive an estimated transfer price.
Depending on the booking process, customers may be asked to provide:
- Pickup and destination addresses
- Pickup date and time
- Number of passengers
- Return journey details, where applicable
- Flight numbers and flight times, where applicable
- Baby seat, child seat, booster seat and ski or snowboard requirements
- Contact details and additional journey information
Customers are responsible for ensuring that the information supplied is accurate and complete.
A price estimate does not by itself guarantee that a transfer has been accepted. The booking is confirmed when AlpsTransfers sends a booking confirmation.
If any essential details need clarification, AlpsTransfers may contact the customer before accepting the booking.
4. Prices and Payment
Prices are calculated using the journey details provided by the customer and the applicable pricing rules. All prices are displayed in euros (EUR).
The applicable price will be stated in the booking confirmation.
After the booking has been confirmed, the customer will receive payment instructions by email. Depending on the payment method offered, payment may be made by bank transfer or through a payment link.
The payment email will specify the amount due and the applicable payment deadline.
Customers are responsible for completing payment by the stated deadline. If payment is not received by the deadline, AlpsTransfers may contact the customer and, where appropriate, cancel the booking in accordance with applicable law.
A payment is considered completed when the funds have been received or the payment service provider has confirmed successful payment.
For any questions concerning payment, customers may contact booking@alpstransfers.com.
5. Return Transfers
Return transfers must be booked with the correct return date, pickup time, pickup location and destination.
Where a return transfer is included in the booking, its details and price will be shown in the booking confirmation.
Any return-transfer discount will be applied where indicated by the booking calculator or confirmed quotation.
Changes to either journey must be requested in advance and are subject to availability and confirmation.
6. Cancellations, Changes and Refunds
Customers who wish to cancel or modify a booking must contact AlpsTransfers at booking@alpstransfers.com.
The following cancellation policy applies:
Cancellation more than [INSERT NUMBER OF HOURS OR DAYS] before pickup: [INSERT CANCELLATION FEE OR REFUND RULE].
Cancellation within [INSERT NUMBER OF HOURS OR DAYS] of pickup: [INSERT CANCELLATION FEE OR REFUND RULE].
No-show or failure to meet the driver: [INSERT APPLICABLE RULE].
Changes to a confirmed booking are subject to availability and confirmation by AlpsTransfers. Any applicable price difference or change fee will be communicated before the change is accepted.
Where a refund is due, it will be processed using the applicable payment method and within the period required by applicable law.
The statutory right of withdrawal for distance contracts does not generally apply to passenger transport services. Cancellation and refund rights are therefore governed by the applicable booking terms and mandatory law.
7. Pickup, Airport Transfers and Waiting Time
Customers must provide accurate pickup details and, where relevant, correct flight information.
For airport pickups, customers should follow the meeting instructions provided in their booking confirmation.
Included waiting time: [INSERT WAITING TIME FOR AIRPORT PICKUPS AND OTHER PICKUPS].
Additional waiting charges: [INSERT WHETHER CHARGES APPLY AND HOW THEY ARE CALCULATED].
If a flight is delayed, customers should inform AlpsTransfers as soon as possible. Flight delays may affect the pickup arrangements and remain subject to the waiting-time policy and operational availability.
If the customer cannot locate the driver, they should contact the telephone number provided in the booking confirmation.
8. Passenger Numbers and Vehicles
The vehicle or vehicles assigned to a transfer will depend on the number of passengers, luggage requirements, equipment and operational availability.
The passenger capacity of each vehicle must not be exceeded.
Groups exceeding the capacity of one vehicle may require multiple vehicles. Such arrangements must be confirmed by AlpsTransfers before the booking is accepted.
Customers must provide accurate information about the number of passengers and the amount of luggage and equipment being carried.
9. Luggage, Ski Equipment and Child Seats
Customers must inform AlpsTransfers about luggage, skis, snowboards and any other equipment that needs to be transported.
Ski and snowboard transport is included in the transfer service, subject to available vehicle capacity and the details confirmed for the booking.
Baby seats, child seats and booster seats are available at no additional charge, provided that the required equipment is requested in advance and confirmed.
Customers should provide the relevant information about children and the type of seat required.
Any additional or oversized luggage that has not been declared may need to be accommodated separately or may not be accepted if vehicle capacity or safety requirements do not permit it.
10. Passenger Responsibilities and Safety
Passengers must follow the driver's reasonable safety instructions and comply with applicable transport and road-safety regulations.
Seat belts must be worn wherever required by law.
Passengers must behave respectfully towards the driver, other passengers and the vehicle.
AlpsTransfers may refuse to carry a passenger whose behaviour creates a safety risk, where permitted by applicable law.
Passengers must not transport prohibited or dangerous items.
11. Routes and Service Availability
All bookings are subject to vehicle availability, operational feasibility and applicable transport regulations.
AlpsTransfers accepts only journeys that it is legally permitted to perform. Certain domestic journeys within a country may not be available.
The company may decline a booking request if the requested route cannot lawfully be operated or if the necessary service cannot be provided.
If AlpsTransfers cannot accept a request, the customer will be informed.
12. Delays, Road Conditions and Exceptional Circumstances
Transfers in Alpine regions may be affected by traffic, severe weather, snowfall, road closures, border delays, accidents or other circumstances beyond the company's reasonable control.
AlpsTransfers will make reasonable efforts to provide the agreed service and inform customers of significant disruptions when reasonably possible.
If a transfer cannot be provided, the company will contact the customer to discuss the available options and any refund or other remedy required under the applicable booking terms and law.
Nothing in these Terms & Conditions excludes rights or remedies that cannot lawfully be excluded.
13. Complaints and Customer Support
Customers who have a question, concern or complaint about a booking should contact:
Email: booking@alpstransfers.com
Telephone: [INSERT TELEPHONE NUMBER]
Please include the booking reference, journey date and a description of the issue.
AlpsTransfers will review complaints and respond within a reasonable period.
Consumer mediation: [INSERT THE APPLICABLE CONSUMER MEDIATOR AND CONTACT DETAILS, WHERE REQUIRED BY LAW].
14. Liability
AlpsTransfers will perform its contractual obligations with reasonable care and in accordance with applicable law.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for obligations that cannot legally be waived.
AlpsTransfers is not responsible for delays or failures caused by circumstances beyond its reasonable control, except to the extent required by applicable law.
15. Personal Data
Personal data provided during a booking is processed in accordance with the AlpsTransfers Privacy Policy.
The Privacy Policy explains what personal data is collected, why it is used, how it is protected and what rights customers may have under applicable data protection law.
Privacy Policy: [INSERT THE LINK TO THE PRIVACY POLICY PAGE].
16. Applicable Law and Disputes
These Terms & Conditions and any contract for passenger transport with AlpsTransfers shall be governed by the laws of the Republic of Latvia.
Disputes arising out of or in connection with these Terms & Conditions or a passenger transport booking shall be submitted to the competent courts of the Republic of Latvia.
17. Amendments to These Terms
AlpsTransfers may update these Terms & Conditions when necessary to reflect changes in its services, booking process or applicable legal requirements.
The version applicable to a confirmed booking is the version agreed at the time of booking, subject to any changes subsequently agreed by the parties.
18. Contact
For questions about these Terms & Conditions or a booking, please contact:
AlpsTransfers
Email: info@alpstransfers.com
Website: https://www.alpstransfers.com